Terms of Service
Last Updated: February 2025
These Terms of Service govern your use of Prime Haon's executive accommodation services and website. By accessing or using our services, you agree to be bound by these terms and our privacy policy.
1. Definitions
2. Use of Services
2.1 Eligibility and Requirements
- Services are provided exclusively for business and professional purposes
- Users must be at least 18 years old and legally capable of entering contracts
- Corporate bookings require authorized representative confirmation
- All provided information must be accurate and current
- Compliance with Singapore laws and regulations is mandatory
2.2 Booking and Reservation Process
- All bookings are subject to availability and confirmation
- Reservation requests do not constitute confirmed bookings until payment processing
- Special requirements and preferences are accommodated based on feasibility
- Booking modifications are subject to availability and may incur additional charges
- Corporate billing arrangements require established credit terms
2.3 Account Responsibilities
- Maintain confidentiality of account credentials and booking information
- Promptly notify us of any unauthorized use or security breaches
- Ensure all account information remains accurate and up-to-date
- Accept responsibility for all activities under your account
3. Prohibited Activities
Users are strictly prohibited from engaging in the following activities when using our services:
3.1 Legal Violations
- Violating any applicable local, national, or international laws
- Infringing on intellectual property rights
- Engaging in fraudulent activities or misrepresentation
- Money laundering or financing illegal activities
3.2 Service Misuse
- Using accommodations for unauthorized commercial activities
- Subletting or unauthorized third-party occupation
- Damaging property or facilities
- Disrupting other guests or building operations
4. Payment Terms and Billing
4.1 Payment Processing
- Payment required upon booking confirmation
- Accepted payment methods include major credit cards
- Corporate billing available for approved accounts
- All transactions processed through secure channels
- Payment information encrypted and protected
- PCI DSS compliance maintained
4.2 Cancellation and Refund Policy
5. Service Limitations and Disclaimers
5.1 Service Availability
- Services are provided subject to availability and operational capacity
- We reserve the right to modify service offerings and amenities
- Temporary service interruptions may occur due to maintenance or emergencies
- Third-party services (internet, utilities) are subject to external provider limitations
- Peak period availability may be limited and require advance booking
5.2 Limitation of Liability
Prime Haon's liability is limited to the total amount paid for accommodation services. We are not liable for:
- Indirect, incidental, or consequential damages
- Business interruption or loss of profits
- Personal property loss or damage
- Third-party service failures or interruptions
- Force majeure events beyond our control
5.3 Warranty Disclaimer
Services are provided "as is" without warranties of any kind, express or implied. While we strive for excellence, we do not warrant uninterrupted service, complete accuracy of information, or fitness for specific business purposes beyond standard accommodation services.
6. Intellectual Property Rights
6.1 Prime Haon Content
All content on our website and marketing materials, including text, images, logos, and design elements, remains the property of Prime Haon. Users are granted limited license for personal and business evaluation purposes only.
6.2 User-Generated Content
By submitting content (reviews, testimonials, feedback), you grant Prime Haon:
- Non-exclusive license to use, modify, and display content
- Right to use content for marketing and promotional purposes
- Permission to edit content for clarity and appropriateness
6.3 Third-Party Content
Our services may include content or links to third-party websites and services. We do not endorse or assume responsibility for third-party content, and users access such content at their own discretion.
7. Termination of Services
7.1 Termination by Client
- Clients may terminate services with appropriate notice
- Cancellation policies apply to early termination
- Outstanding balances remain payable
- Property must be vacated by agreed departure date
7.2 Termination by Prime Haon
- Immediate termination for policy violations
- 30-day notice for operational changes
- Non-payment or breach of terms
- Legal or safety requirements
7.3 Post-Termination Obligations
Upon termination of services, both parties retain obligations regarding payment settlement, property return, data protection, and confidentiality agreements. Certain provisions of these terms survive termination including payment obligations, intellectual property rights, and dispute resolution procedures.
8. Dispute Resolution
8.1 Informal Resolution
We encourage direct communication to resolve disputes quickly and cost-effectively:
- Contact: [email protected]
- Response timeframe: 5 business days
- Good faith negotiation period: 30 days
8.2 Formal Dispute Procedures
Mediation
If informal resolution fails, disputes will proceed to mediation through the Singapore Mediation Centre using established commercial mediation procedures.
Arbitration
Unresolved disputes will be settled by binding arbitration under Singapore International Arbitration Centre (SIAC) rules with proceedings conducted in English.
8.3 Jurisdiction and Governing Law
These terms are governed by Singapore law. Singapore courts have jurisdiction over disputes that cannot be resolved through mediation or arbitration. All legal proceedings will be conducted in English.
For international clients, applicable consumer protection laws in your jurisdiction may provide additional rights that cannot be waived by these terms.
9. General Provisions
9.1 Entire Agreement
These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the complete agreement between Prime Haon and clients. These terms supersede all prior communications and agreements regarding the subject matter.
9.2 Modifications to Terms
Prime Haon reserves the right to modify these terms with appropriate notice:
- Material changes: 30-day advance notice
- Administrative updates: 7-day notice
- Legal requirement changes: Immediate effect
9.3 Severability
If any provision of these terms is deemed unenforceable, the remainder shall remain in full force and effect. Invalid provisions will be modified to the minimum extent necessary to achieve enforceability.
9.4 Assignment
Clients may not assign rights or obligations under these terms without written consent. Prime Haon may assign terms as part of business transfers or corporate restructuring.
10. Contact Information
Legal and Compliance Matters
Legal Department
Prime Haon Singapore
2 Finlayson Green, #18-00
Singapore 049247
Business Hours
For immediate assistance with ongoing services, please contact our main customer service line at +65 6912 7584 or [email protected]. Legal matters require separate correspondence to ensure appropriate handling and response times.
Acknowledgment
By using Prime Haon's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our services and contact us to discuss your concerns.
Professional accommodation services for business excellence in Singapore's financial district.