Privacy Policy
Last Updated: February 2025
Prime Haon is committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy explains how we collect, use, protect, and manage your data in accordance with Singapore's Personal Data Protection Act (PDPA) and international privacy standards.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when using our executive accommodation services:
- Contact details: name, email address, phone number
- Professional information: company name, job title, business address
- Accommodation preferences and special requirements
- Payment and billing information for reservation processing
- Communication records from consultations and support interactions
Automatically Collected Data
We automatically collect certain information when you visit our website:
- IP address and geographic location (country/city level)
- Browser type, device information, and operating system
- Pages visited, time spent on site, and navigation patterns
- Referral sources and search terms used to find our website
- Cookie and tracking data (subject to your consent preferences)
Business Communication Data
During our professional relationship, we may collect:
- Accommodation booking details and preferences
- Service feedback and satisfaction surveys
- Emergency contact information for security purposes
- Corporate account details for business billing arrangements
How We Use Your Information
Service Delivery
- Process accommodation reservations and bookings
- Provide customer support and consultation services
- Customize accommodation arrangements to your preferences
- Coordinate concierge and support services
Business Operations
- Process payments and manage billing arrangements
- Maintain accurate business records and documentation
- Analyze service performance and client satisfaction
- Comply with legal and regulatory requirements
Communication Purposes
We use your contact information to communicate about:
- Booking confirmations and updates
- Service notifications and important announcements
- Quality improvement surveys and feedback requests
- Professional newsletters about executive accommodation trends
- Special offers for returning business clients
- Security and privacy policy updates
Legal Basis for Data Processing
Under Singapore's Personal Data Protection Act (PDPA) and international privacy laws, we process your personal data based on the following legal grounds:
Consent
For marketing communications, website analytics, and optional services where you have provided explicit consent.
Contract Performance
To fulfill our accommodation service contracts and provide the professional services you have requested.
Legitimate Business Interest
For business operations, service improvement, fraud prevention, and maintaining professional service standards.
Legal Compliance
To comply with Singapore's legal requirements, tax obligations, and hospitality industry regulations.
Data Protection & Security Measures
Technical Security Measures
- SSL encryption for all data transmissions
- Secure servers with regular security updates
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Data backup and disaster recovery procedures
- Access controls and staff authentication protocols
Organizational Security Measures
- Staff training on data protection principles
- Confidentiality agreements for all personnel
- Limited access to personal data on need-to-know basis
- Regular privacy impact assessments
- Incident response and breach notification procedures
- Compliance monitoring and audit trails
Data Retention Periods
Note: Retention periods are based on legal requirements, business needs, and industry standards. Data is securely deleted when retention periods expire, unless there are legal obligations requiring longer retention.
Your Privacy Rights
Under Singapore's PDPA and international privacy laws, you have the following rights regarding your personal data:
Right to Access
Request access to your personal data and information about how it's being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data where legally permissible.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Object
Object to processing of your personal data for specific purposes.
Right to Withdraw Consent
Withdraw consent for data processing at any time where consent is the legal basis.
To exercise any of these rights, please contact our Privacy Officer using the contact information provided below. We will respond to your request within 30 days and may require identity verification for security purposes.
Third-Party Services & Data Sharing
Service Providers
We work with trusted third-party service providers who help us deliver our accommodation services. These providers have access to personal data only as necessary to perform their functions:
- Payment processors for billing and transactions
- Cloud hosting services for data storage
- Email marketing platforms for communications
- Analytics services for website performance
Data Transfer Safeguards
When personal data is transferred outside Singapore, we ensure appropriate safeguards are in place:
- Standard contractual clauses for international transfers
- Adequacy decisions for countries with equivalent protection
- Binding corporate rules for multinational service providers
Privacy Contact Information
Data Protection Officer
Response Timeframes
Filing Complaints
If you believe we have not handled your personal data appropriately, you have the right to file a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg or contact them at +65 6377 3131.
Policy Updates & Changes
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you through:
- Email notification to registered users
- Prominent notice on our website
- Update notification in our accommodation communications
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy updates constitutes acceptance of the revised terms.